Pre-orders are advance purchases made on merchandise scheduled to ship at a future date. These items are ordered and reserved for you. At that time, they are taken out of our available stock. We will ship them to you as soon as they arrive in our store.
You may Pre-Order Merchandise in one of two ways:
You may pre-order merchandise right from our website and PAY IN FULL for your items at the time the order is placed-- your credit card is charged at that time.
You may call or e-mail us with your pre-order list and we will take a 25% deposit on the items you wish to pre-order. Then the balance will be charged once your merchandise arrives at our store.
Because the items you order are purchased especially for you and will no longer be available for others to purchase, a cancelled Pre-Order is subject to a 20% cancellation fee of the total cancelled portion of the order. This is done also because as our inventory is purchased, we re-order available stock. Any amount paid towards a Pre-Order is eligible for a store credit only. Pre-orders that have been completely paid for and then canceled will receive store credit in the amount of the pre-order, less the cancellation fee.
We are not responsible for Pre-Orders/Reserved Items that arrive late due to manufacturer delays. We consider the expected delivery date up through 30 days later than expected to still be "On Schedule".
Unfortunately, there are times when the manufacturer can not fulfill our complete order. If this is the case, you will be notified via email and a store credit will be issued to you once we hear back from you. This includes times when the manufacturer decides not to produce a certain style or do not ship us that style for any reason.
We will always do our best to exchange sizes for you when the size you ordered doesn't work and if your size is unavailable, a store credit will be issued.
SHIPPING OF PRE-ORDERS
For orders placed with multiple collections arriving on different delivery dates, we will ship the first shipment FREE of charge! Any additional shipments required will be charged at the normal shipping rates.
If current, in-stock items are purchased at the same time as pre-orders, we will normally wait to ship all items together as long as the preorder item(s) is expected to arrive within a reasonable amount of time. If you want the in stock items to ship immediately, you should place them in a separate order.
Our Free Shipping policy applies to single orders, and is not intended to provide multiple shipments of items in a single order. In cases where multiple shipments of a single order are requested, those orders may be subject to additional shipping charges.
We will never give your email information to a 3rd party.