In this section, you will find answers to the most frequently asked questions. If you have additional questions, please feel free to contact us.
How do I contact Gingersnaps Kids?
Gingersnaps Kids Inc.
201 University Oaks Blvd Suite 520
Round Rock TX 78665
512-716-0800 (local store)
Do you offer gift certificates?
Gingersnaps Kids offers you gift certificates in any amount up to a maximum amount of $500.00. Gift certificates are good for one year, after which time they will expire.
What are my payment options?
Gingersnaps Kids has a safe shopping guarantee. You can shop with us with confidence. We accept Visa, Mastercard, Discover and American Express and Paypal for your convenience. We will gladly assist you by phone or email if that is your preference. Please call us at 888-GSKIDS0 (888-475-4370) during our business hours or email us at firstname.lastname@example.org.
Do you charge sales tax?
Sales tax of 8.25% is charged for orders that are shipped within the state of Texas only.
What is the delivery time?
Delivery times do vary but most products ship within 1-2 days. If the products are handpainted or personalized, please allow the time noted in the product details for completion and delivery. You will be notified by email when your order has been shipped.
What are your Shipping Rates?
Gingersnaps Kids uses the US Postal Service's Priority Mail and Global Priority. All packages shipped within the United States will have delivery confirmation to ensure your package arrives safely. To view our rates click here.
If I need to make a return, what do I do?
Gingersnaps Kids will gladly accept returns or exchanges. Please see the Returns and Exchanges Policy page for all of the details. A Return Merchandise Authorization (RMA) is required before returning any products.
How do your pre-orders work?
Pre-orders are advance purchases made on merchandise scheduled to ship at a future date. As you place your order, these items are reserved for you and taken from our available stock. We then ship them when they arrive in our store. Please see our pre-order policy for more details.
How does your inventory work?
Items which are out of stock will indicate so if you attempt to place the item in your shopping cart. It is a good idea to check back with us as our inventory changes regularly. We do our best to keep our inventory accurate, but occasionally,due to circumstances beyond our control, you may order an item that we are out of. If this happens you will be notified prior to your order shipping to decide how you would like to proceed.
How do you ensure my privacy on your site?
Why do you require a phone number at checkout?
For the last five years, we have not required a phone number at checkout. However, because there have bee numerous times when we need to contact the buyer for some reason, we felt it best to have a number where we can reach you. This will reduce wait time in the event of a situation where we need more information from you about a particular order. We will not give your phone number to any third party organizations or companies. Gingersnaps Kids works hard to ensure your privacy. We do not sell your personal information to other companies.
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